Frequently Asked Questions

Q: How can I check the status of my order?

When placing your order, please allow up to 3 business days for your order to be processed. Our shipping warehouse will pack and ship your items as soon as possible.

Once your order has shipped, you will receive a tracking number. You can also return to our website at any time and visit our Order Status page for real-time updates on your shipment. If you don't receive your tracking number or see any updates on your Order Status page after 5 business days, please contact us immediately and we will do our best to verify your order.

Q: How long does shipping take?

For local orders, shipping usually takes 5-7 business days.

Q: Do you ship internationally?

When you checkout, you will see whether we can reach your country or not. Currently, we only support Saudi Arabia.

Q: Is your website secure with my personal information?

Yes! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information, and it will only be used once upon purchase. Your credit card information will then be deleted.

Q: Do you provide a warranty for all products sold?

Yes. If you find damage to the product upon arrival, contact us immediately through our contact form.

We do our best to ensure you have the best shopping experience.

Q: Do you offer a refund if I don't like the product?

The product will be replaced, returned, or refunded in the event of a manufacturing defect or if the product arrives damaged.

Q: What do I do when I have a problem/complaint?

Please contact us through the communication channels available on our website. The response usually takes 1-2 business days, and the complaint will be resolved within 7-9 business days.

Just visit our contact page so we can help you.